Cancellation Policy & Payment

Cancellation Policy
& Payment

Booking process

We ask for a 10% deposit to confirm the booking. The full amount can either be made in advance, or we can take payment on the day of your charter. We accept all major credit cards, with the exception of American Express. We are required by law to collect the passport details of the payee to prepare the charter contract. If the sea conditions are bad, we will cancel the trip and refund you 100% of the price. If the sea is a bit choppy and might have an impact on the comfort of your excursion, we will contact you to try and reschedule for another day. We don’t want you to have a bad experience on the water.

The day of your charter

Let’s meet 15 minutes before the charter, as we will need you to sign the contract and make the payment.

The meeting point is:
Muelle de charter, Carrer de la Marina, 07108 Port de Sóller, Balearic Islands

Finding a parking place on the street can be difficult in summer, so we suggest the Lepanto Parking Garage:
Carrer de Lepanto, 7, 07100 Port de Sóller, Illes Balears

Please remember to bring your own towels, sunscreen and seasickness tablets, if needed.